Brandon

Ramirez

You didn’t come this far to stop.

focus photography of computer keyboard with red lights

Building My Passion

I was 8 years old, is when I started to mess around with computers. I was always trying to take them apart and figure out how they worked. Which has lead me to the field of IT.

About Me

I'm a recent undergraduate at MSU Denver obtaining my degree in Cybersecurity B.S.. I'm a Technical Support Analyst with a little under two years of experience in my current role. However, I am driven to continue learning, understand real world applications and challenges of technology, and gaining experience.

Linkedin Profile

Technical Skills

Hardware

Install and Support PC, MacOS, Mobile devices, Maintenance, Peripherals, Printers, Drivers, Troubleshooting.

Software

Mimecast, Barracuda, VMware, Proxmox, ConnectWise, Spiceworks Ticketing, Mitel, Microsoft Office, Zoom, OpManager.

Operating Systems

Windows 7, 8, 10, MacOS, Linux Distros (Ubuntu, Kali, Fedora)

Networking

Configure Wireless AP, Basic Management, Maintenance, Troubleshooting.

Personal Skills

Adaptability

Customer Service

Problem Solving

Attention to Detail

Self-motivation

Communication Skills

Leadership

Experience

Technical Support Analyst, Kong Company (Golden, CO)

October 2020-Current

Testing of new technology components including hardware, software, peripherals, and business processes; Identifying technology problems and notifying senior IT team of those issues; Maintains the reputation of the KONG Information Technology team by managing all responsibilities with professionalism, respect, and courtesy; Other KONG duties as assigned.

IT Intern, Kong Company (Golden, CO)

March 2020-October 2020

Installing computer equipment, including desktops, laptops, monitors, storage devices, telephones and network devices; Setting up, cleaning up and moving computer equipment in offices and other KONG facilities; Monitoring the IT support ticketing system and following up on tickets as appropriate; Support customers in all KONG locations with computer and other technology equipment, including mobile phones; Responds to customer requests in a timely and effective manner.

United States Marine, USMC (Camp Pendleton, CA)

March 2014 - March 2015

Provided onsite training. Trained new Marines by explaining job responsibilities and overseeing task prioritization. Leadership.

Expeditor, lululemon (Lonetree, CO)

September 2018 - Current

Receive/process stock received from the warehouse, involving: unpack, count, fold, size, and place on the floor, overflow stock placed in the back room and stored areas. Replenishing garment styles and other merchandise by color, size, and quantity requirements; folding, sizing, and organizing product.

Education

Metropolitan State University of Denver (Denver, CO)

Bachelor of Applied Science of Cybersecurity

August 2018 - July 2021

Front Range Community College (Fort Collins, CO)

Associate of Applied Science in Cyber Security & Cloud Computing

August 2018 - July 2021

Red Rocks Community College (Lakewood, CO)

Associate of General Studies

August 2017 - July 2018

Certifications

Technical Support Fundamentals Google

Credential ID - W697Z2DU844

Issued Sep 2021

Malware Threats, Cybrary

Credential ID - CC-bc2c4f4b-ae6e-4f44-857b-17f9c6b004f9

Issued Sep 2020

Network Basics, FFCC

Issued May 2018

PAN ACE 8.0, Palo Alto Networks

Issued May 2018

Cybersecurity, FFCC

Issued May 2018

Get in touch

Address

3721 Single Street
Quincy, MA 02169

Contacts

720-934-5540
brandon.ramirez@coffee2grab.com